TreaterUntil now, there hasn't been enough time to give every relationship the attention it deserves. Treater is building a world where that no longer has to be true.
Every business has more customers to understand, relationships to build, and problems to solve than time and attention to dedicate.
A customer can't book a demo. An account gets stuck waiting for support. A product disappears from a store shelf. Not because these opportunities don't matter, but because the attention is elsewhere.
This has long been accepted as the cost of doing business.
We believe this cost is now obsolete.
The bottleneck has been understanding what's happening in the real world, and acting on it. Someone has to pick up the phone, email back the right questions, make sense of incomplete information, and follow through.
Treater builds systems to do that.
Our agents talk to people, build relationships, uncover problems, and take action. They remember what they've learned, adapt to new information, and follow through, so that businesses can treat every opportunity like their biggest.
It's all about relationships
Anyone can generate a thousand emails or cold calls. That's all commoditized and not impressive.
So what matters is the relationship. Are you communicating something useful, something valuable? Do you understand the people you work with? Did you listen? Do they care? Will you follow through? Have you earned the right to speak again?
Our agents understand they are building relationships, not sequences. They learn preferences, build context, respect how people want to communicate, and create mutual value. Some of the relationships they've built have lasted more than two years!
They make each interaction worth having, both for the sender and receiver.
From information to action
Imagine a product that normally sells every week suddenly stops moving at one store. A dashboard flags a number. Treater's agents go further: reach out to the store, understand whether there is a void, a missed reorder, inventory in the back, or a promotion that never went live, then work towards resolving it.
The same principles apply beyond retail: helping prospects get an informed conversation, supporting customers through blockers, and in general growing relationships that deserve more attention than a business could previously give.
Our technology combines data, memory, judgment, and communication to drive valuable action in the real world.
We act in the real world
High-quality relationships cannot be built overnight or templatized. They require an appreciation of context, ethics, communication preferences, and mutual value.
Our agents learn from both individual conversations and patterns across many interactions in the real world, just like we do in our individual lives.
Read how it works on OpenAI's blog →We learn in the field
Anyone can build a model that looks brilliant in a controlled environment. Few environments can both fully and faithfully emulate the real world!
People change their minds; data contradicts itself; systems break. Evals and simulations help us prepare, but the real test starts when an agent has to make something happen with a real person.
Our agents adapt, recover, and learn from results in the field.
We seek truth
The full picture is often distributed across databases, ERPs, spreadsheets, and most importantly, information visible only on the ground. We use information our agents collect to make sense of otherwise incomplete and inconsistent views.
We operate at scale
Our agents need to be dependable under significant load: surges in demand, changing priorities, and goals that can involve many steps and people. We build infrastructure that is both performant and reliable.
What we care about
Own the outcome
We care about solving customer problems, not just following specs or handing off after a step is done.
Effective communication
We value clarity and the humility to ask for help. We don't hide or ignore blockers. We value truth over ego!
Be proud of your work
We build agents we're personally delighted to work with.
Raise the bar together
There is no ambition without generosity. We show up for each other and hold ourselves to a high standard.
A few things we take care of
Salary and equity
Competitive pay and meaningful equity.
Health coverage
Medical, dental, and vision coverage.
Time off
Good judgment requires sleep, health, and time with the people you love. We want people here for the long run.
401(k), visas, and the long run
We support long-term planning, including 401(k) and visa sponsorship where applicable.
Tools for your best work
Tokens, books, research, and the resources you need to build well.
Manhattan office
We work together in person, with coffee, snacks, and meals at the office.
Commuter benefits
Support for getting to the office.
Annual offsites
Time away together to think, connect, and have fun.
How we hire
We want the process to give you a fair view of us, our work, and the problems you'd tackle. For most roles, this consists of:
- An intro call
- An exercise (1 hour) that you can complete either with us or on your own time
- A 1-hour debrief of the exercise and a discussion of related problems
- In some cases, a paid work trial so we can get to know how we work together
- References and an offer
We will be transparent and expedient in the process. We recognize you have options, and we want to make sure you can make the best decision.
Open roles
Engineering
Questions
How is this different from, better than, or resilient to ＿＿＿＿?
We have many competitors. We've out-executed them so far, and will continue to do so. We believe our approach has structural advantages too, but execution matters most. If you're not convinced, we'd love to change your mind! Email us at [email protected].
Do you work in person?
Yes, in New York City, five days a week.
Do you sponsor visas?
Yes. We have sponsored visas and will continue to.
Have another question?
Reach out at [email protected]. We'd love to answer it!
